Tentree inMotion Thicket Hat

Free shipping in Canada on all orders over $75 *exclusions apply

See Shipping Policy details here

Which countries do you ship to?

Currently, we ship within Canada and the United States (some restrictions may apply).

Which shipping companies do you use?

We utilize Canada Post's expedited shipping service for all our shipments.

How much does shipping cost?

For orders over $75 CAD within Canada, we offer free expedited shipping (some restrictions may apply). For orders under $75 CAD, shipping costs vary based on the location and size of the item.

For orders over $99 USD to the United States, we offer free expedited shipping (some restrictions may apply). For orders under $99 USD, shipping costs vary based on the location and size of the item. All Customs fees and import duties are the responsibility of the customer.

Please note that additional fees and restrictions may apply when shipping large products such as equipment, coolers, suitcases, etc.

When will my order ship?

Upon receiving your order, please allow 2-3 days for processing, packing, and shipping. Orders are subject to verification and approval before shipping and may take up to 48 hours to process. 

Orders are typically shipped out on Tuesdays and Fridays, subject to order volumes and seasonal fluctuations.

How long will it take to receive my order?

Once shipped, your order should arrive within 7-10 days, depending on your location, seasonal factors, and any potential delays with carrier services.

Please note: While we strive to facilitate timely delivery of your orders, once items are dispatched, the responsibility for their timely delivery rests with the carrier service. We will make every effort to ensure your order reaches you promptly; however, we cannot be held liable for circumstances beyond our control, such as severe weather conditions, service interruptions, or other unforeseen events.

How can I return my item?

For orders within Canada, items must be returned within 14 days of purchase for a full refund or within 30 days for an exchange or gift card. Customers are responsible for return shipping costs. Items must be postmarked within the 14-day or 30-day window; they do not need to reach us before this period expires. Please refer to our return policy for additional details and restrictions.

Customers shipping orders back to the store for a refund or exchange are responsible for shipping charges unless the product is defective or not as described/ordered. Customers are encouraged to add shipping insurance and provide us with the tracking number to start the return process. Please note that shipping charges will not be refunded for online orders.

When returning items such as shoes that come in a box, please ensure they are placed inside a second box or shipping envelope. Please refrain from attaching the return label directly to the shoe box.  Failure to do so will result in a 15% restocking fee.