Returns are accepted on orders within Canada within 14 days of receiving your products for a full refund if the merchandise is in its original state with tags attached and unwashed. Proof of purchase is required.
Within 30 days, Canadian customers are eligible for a store credit. A receipt is required at the time of return. Store credits are redeemable in-store only, not online.
All orders within Canada can be returned to any Take it Outside location. Please include a copy of your invoice for online orders.
For US orders, returns are only accepted if the item is defective or not as described. Contact firstname.lastname@example.org for assistance with US order returns.
Customers shipping orders back to the store for a refund or exchange are responsible for shipping charges unless the product is defective or not as described/ordered. Customers are encouraged to add shipping insurance.Please note that shipping charges will not be refunded for online orders. Contact email@example.com for any online order issues.
When returning items such as shoes that come in a box, please put them inside a second box or shipping envelope. Please DO NOT put the return label directly on the shoe box. Failure to do so will result in a 15% restocking fee.
Online order returns will be processed within 3 business days from receipt of customer shipment.
Clearance items (Last chance) discounted at 40% or greater are FINAL SALE, both in-store and online.
We do not accept returns on intimate products, including packaged underwear, bathing suits, facemasks, etc.