Return Policy

Returns are accepted on orders within Canada within 14 days of receiving your products for a full refund if the merchandise is in its original state with tags attached and unwashed. Proof of purchase is required. 

Within 30 days, Canadian customers are eligible for a store credit. A receipt is required at the time of return. Store credits are redeemable in-store only, not online. 

All orders within Canada can be returned to any Take it Outside location. Please include a copy of your invoice for online orders.

For US orders, returns are only accepted if the item is defective or not as described. Contact for assistance with US order returns. When returning an order from the US it's essential to have a Return Authorization (RA) number clearly documented on the packaging. Please confirm with the store before initiating the return process. Failure to do so will result in a deduction of incurred costs from your refund. 

To initiate a return for an online order, please reach out to the store from which your order was shipped (visit our contact page for assistance). Ensure you obtain confirmation before sending any items back to the store.

Customers shipping orders back to the store for a refund or exchange are responsible for shipping charges unless the product is defective or not as described/ordered. Customers are encouraged to add shipping insurance. Please note that shipping charges will not be refunded for online orders. Contact for any online order issues.

When returning items such as shoes that come in a box, please put them inside a second box or shipping envelope. Please DO NOT put the return label directly on the shoe box. Failure to do so will result in a 15% restocking fee. 

Online order returns will be processed within 3 business days from receipt of customer shipment.

Clearance items (Last chance) discounted at 40% or greater are FINAL SALE, both in-store and online.

We do not accept returns on intimate products, including packaged underwear, bathing suits, facemasks, etc.